Frequently Asked Questions
Everything you need to know about shopping with Hello Nancy Official.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation with a tracking number and a link to monitor your package's journey to your doorstep.
What is your return policy?
We offer a 14-day return window for all unworn items with original tags attached. Please visit our Returns Portal to start your request and receive a prepaid shipping label.
Do you ship internationally?
Yes, Hello Nancy Official ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I find the right size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our chart, as sizing can vary between different styles.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.
Are your materials sustainably sourced?
At Hello Nancy, we are committed to ethical fashion. We prioritize organic cotton, recycled polyester, and eco-friendly dyes in our core collections to reduce our environmental footprint.